Frequently Asked Question

Top Questions and Answers

How much is the shipping? 

Please see shipping page for more information?

What are the promo codes terms and conditions?

Promo codes cannot be combined with other promos, vouchers or on-site offers, and they cannot be exchanged for money. Welcome code cannot be combined with other offers. Promo codes cannot be applied to electronics, Project Rock or our Curry collection. Other exclusions may apply.

I want to make an exchange.

We do not offer exchanges. In case you choose the wrong size, you need to make a return and order the correct size.

How can I return my gear?

If you’re not 100% satisfied, you can return your gear for free within 60 days, after receiving delivery.

1. Locate Return Label: Locate your printed return label in the box. If you don’t have one, you can contact us and we will send you one
2. Packing: Pack your product(s) you’d like to return, preferably in the original package
3. Attachment of return label: Attach the return label on the package (please use the returns label that came with your order)
4. Post Package: If you have used the return label in the box, please take the package to your preferred drop-off location of the carrier mentioned on the return label.
5. Refund: Processing your return takes up to 14 business days. We’ll notify you via email and transfer your refund as soon as possible (5 business days after receiving email confirmation).

What are our shipping methods and time frames?

We offer both Standard and Express Delivery.


Standard - 3 - 12 Bussiness Days
Express - 1 - 7 Bussiness Days


If you want to find more details, please visit ourshipping information page.

When will I receive my refund?

It takes up to 14 business days for us to process your return. You will be informed by email when the refund has been issued (please also check your spam box). After receiving this email return confirmation, it may take up to 5 business days to receive your refund depending on your used payment method. The returns won't be accepted outside of the return period (+60 days) after receiving the product(s).

Have you received my return?

You will receive an email confirming when your return has been processed (up to 14 business days).
Please keep your return receipt.

Can I modify/cancel my order?

Once you’ve made your order, we work quickly to process it .

You can modify/cancel , but only in the first 12 Hours after the order was placed.

Promo Codes & Gift Card

Does Hexperium Clothing offer promo codes?

Yes, we do. We regularly offer promos on our website for online orders.

What are the promo codes terms and conditions?

Promo codes cannot be combined with other promos, vouchers or on-site offers, and they cannot be exchanged for money. Other exclusions may apply.

How do I get an HEXP promo code?

You can receive a 10% promo on your next order when you sign up for our newsletter for the first time,terms and condition apply. You can do so at the bottom of our website. Simply type in your email address to sign up and you will receive an email confirmation that includes the promo code. The welcome code can only be used once, and it can’t be combined with other promotional codes.

I haven't received my promo code email, what can I do?

Please check your spam box. If you haven’t received it after 24 hours, please submit your email one more time. If you still can’t find it, please contact us.

Product Related

Does the POV Hoodie Support all phones Models ?

This hoodie has been tested with the latest models from top smartphone manufacturers. It is compatible with phones featuring screen sizes between 5.8 and 6.8 inches, as long as the camera is located on the right side.

What if my phone has a screen size of 5.80" or smaller?

Please do not hassited to contact us.
We do have custom solution for smaller phones.

Contact Us HERE

Is my phone secuired in this pocket ?

Our hoodies come not only with a zipper at the top of the pocket but also with Velcro straps on the inside. This ensures your phone stays secure and doesn’t move or vibrate during recording.

Care instructions for apparel.

Care instructions can be found on the tag of your item. However, in general, machine wash in cold water with like colours. Do not use bleach or fabric softener. Tumble dry on low heat, and never use dryer sheets. We also recommend that you place your apparel in a garment bag to protect it from snags caused by Velcro®, eye hooks or other sharp objects that can be found on other clothing.

What do I have to do if my item is faulty or defective?

Please make sure to take pictures of the faulty/defective item and contact our Customer Service Team.
Please keep the item while we're reviewing your inquiry (don't recycle/throw it away your item while we're looking into your inquiry). We are able to assist you only if you have purchased the item on our website. In the case you have purchased the item from a third party, we have to ask you to go back to your initial point of sale. They will have a return policy for faulty and defective items.

What material is the hoodie made of?

A unisex hoodie made of 50% cotton and 50% polyester (320 g/m²), with a brushed inner lining for added comfort. The hood features eyelets and a drawstring in the same color as the fabric. The hoodie also includes a spacious kangaroo pocket and 1x1 ribbed cuffs and waistband.

Payment Methods

What payment methods can I use?

You can pay for your order with the following payment methods:

  • Amex
  • Apple Pay
  • Maestro
  • Master Card
  • PayPal
  • Visa

Can my delivery and billing address be different?

Yes, it can. You can add a different Billing Address by simply removing the flag of “Same as Shipping Address” under Payment section. Please note that we are unable to change your billing address after you have placed the order.

What is the VAT number of HEXP ?

General Information:

BG205563022


Ace Vinyl LTD.

Address: Obelia 11/5 Sofia

Bulgaria

Please note that returns cannot be received at this address.

Why are my payments not going through?

There are many reasons, such as:

1. You may have entered incorrect payment details. Please double check the payment information you entered.

2. Your saved payment details are outdated. Please remove the saved payment information and re-enter the valid details.

3. There is a temporary system issue with your payment provider. Please try again in a couple of minutes. If the issue persists, please contact our customer service.

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