Top Questions and Answers
What is the POV Hoodie?
The POV Hoodie™ is a hoodie with a built-in chest pocket that securely holds your smartphone, allowing you to film your ride, adventure, or content hands-free — without a GoPro.
How much is the shipping?
Please see shipping page for more information?
What are the promo codes terms and conditions?
Promo codes cannot be combined with other promos, vouchers or on-site offers, and they cannot be exchanged for money. Welcome code cannot be combined with other offers.
I want to make an exchange.
We do not offer exchanges. In case you choose the wrong size, you need to make a return and order the correct size.
How can I return my gear?
If you’re not 100% satisfied, you can return your gear for free within 60 days, after receiving delivery.
1. Locate Return Label: Locate your printed return label in the box. If you don’t have one, you can contact us and we will send you one.
2. Packing: Pack your product(s) you’d like to return, preferably in the original package
3. Attachment of return label: Attach the return label on the package (please use the returns label that came with your order).
4. Post Package: If you have used the return label in the box, please take the package to your preferred drop-off location of the carrier mentioned on the return label.
5. Refund: Processing your return takes up to 14 business days. We’ll notify you via email and transfer your refund as soon as possible (5 business days after receiving email confirmation).
What are our shipping methods and time frames?
We offer both Standard and Express Delivery.
Standard - 3 - 12 Bussiness Days
Express - 1 - 7 Bussiness Days
If you want to find more details, please visit our shipping information page.
When will I receive my refund?
It takes up to 14 business days for us to process your return. You will be informed by email when the refund has been issued (please also check your spam box). After receiving this email return confirmation, it may take up to 5 business days to receive your refund depending on your used payment method. The returns won't be accepted outside of the return period (+60 days) after receiving the product(s).
Have you received my return?
You will receive an email confirming when your return has been processed (up to 14 business days).
Please keep your return receipt.
Can I modify/cancel my order?
Once you’ve made your order, we work quickly to process it .
You can modify/cancel , but only in the first 12 Hours after the order was placed.